jamest23
8/16/2017 - 1:29 AM

Find or update a ticket

Find or update a ticket

find_update_ticket.js
content_copyfile_download
var gr = new GlideRecord('');
gr.addQuery('sys_id', '');
gr.query();

if(gr.next()){
	gs.print('Number: ' + gr.number);
	gr.substate = '';
	//gr.update();
}