Hello, We have noticed that your server server1.hauseit.com 126.96.36.199 was reinstalled recently. Please note that we cannot guarantee that the necessary level of server management (Basic management) at this time. If you want to continue with current management plan, please provide us with server access details, so we can return it back to management service. If you want to stop using Basic management, we will forward you to our Billing department to cancel the service. Please get back to us and confirm your decision. Looking forward to hearing from you.