Set ticket status:
{
"id": "1",
"method": "set",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/change-status",
"type": "application/vnd.iris.ticket+json",
"resource": {
"id": "39b07666-3f11-4e85-b523-9928017c56c6",
"status": "ClosedClient"
}
}
Get tickets:
{
"id": "1",
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/"
}
Get active tickets:
{
"id": "1",
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/active"
}
Get waiting tickets:
{
"id": "1",
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/waiting"
}
Set tickets:
{
"id": "%newGuid",
"method": "set",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/be1f41c2-7375-4ffb-8724-3a453260b4c6.balboatende@0mn.io",
"type": "text/plain",
"resource": "hello"
}
Transfer:
{
"id": "%newGuid",
"method": "set",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/a1e7cee9-b9ea-49de-a453-afecdd77ac3e/transfer",
"type": "application/vnd.iris.ticket+json",
"resource": {
"team": "Default"
}
}
Claim:
{
"id": "70856810-b1a6-4ad5-8f29-733eb419508b",
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/tickets/claim"
}
{
"method": "set",
"to": "postmaster@desk.msging.net",
"uri": "/attendance-history/send-by-email",
"type": "application/json",
"resource": {
"email": "victorb%40take.net",
"filter": "storageDate%20ge%20datetimeoffset'2018-10-04T15%3A00%3A00.000Z'%20and%20storageDate%20le%20datetimeoffset'2018-10-18T18%3A00%3A00.000Z'%20and%20status%20ne%20'Open'%20and%20status%20ne%20'Waiting'"
},
"id": "81aa8832-77ba-417f-892d-c4fce5939e9c",
"metadata": {
"blip_portal.email": "testecargadesk@gmail.com"
}
}
{
"id": "%commandId",
"method": "set",
"type": "application/vnd.iris.desk.attendant+json",
"to": "postmaster@desk.msging.net",
"uri": "/attendants/change-status",
"resource": {
"status": "Offline"
}
}
Set attendant:
{
"id": "%commandId",
"method": "set",
"to": "postmaster@desk.msging.net",
"type": "application/vnd.iris.desk.attendant+json",
"uri": "/attendants",
"resource": {
"identity": "victorb%40take.net@blip.ai",
"teams": [
"Default"
]
}
}
Get attendant:
{
"id": "%commandId",
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/attendants"
}
{
"id": "%commandId",
"method": "set",
"type": "application/vnd.iris.eventTrack+json",
"to": "postmaster@msging.net",
"uri": "/event-track",
"resource": {
"identity": "victorb@msging.net",
"category": "Balbo",
"action": "Teste - "
}
}
Set new Distribution:
{
"method": "set",
"uri": "lime://postmaster@desk.msging.net/configuration",
"type": "application/json",
"resource": {
"DistributionType": "Redis"
},
"id": "4eb19812-1da1-4b44-be68-27eac45e0f66",
"metadata": {
"blip_portal.email": "victorb@take.net"
}
}
{
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/analytics/attendants",
"id": "%newGuid"
}
{
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/analytics/teams",
"id": "%newGuid"
}
{
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/analytics/reports/tags?beginDate=2018-07-09&endDate=2018-07-09",
"id": "%newGuid"
}
{
"method": "get",
"to": "postmaster@desk.msging.net",
"uri": "/analytics/reports/openTickets",
"id": "%newGuid"
}
{
"id": "1",
"method": "get",
"to": "postmaster@crm.msging.net",
"uri": "/contacts/%from/comments/"
}
{
"id": "1",
"method": "set",
"to": "postmaster@crm.msging.net",
"uri": "/contacts/%from/comments/",
"type": "application/vnd.iris.crm.comment+json",
"resource": {
"authorIdentity": "%from",
"content": "%text"
}
}
{
"id": "1",
"method": "delete",
"to": "postmaster@crm.msging.net",
"uri": "/contacts/%from/comments/1"
}
{
"type": "text/plain",
"content": "%text",
"metadata": {
"#blip.hiddenMessage": true
}
}
{
"method": "set",
"type": "application/vnd.iris.ai.intention+json",
"to": "postmaster@ai.msging.net",
"uri": "/intentions",
"resource": {
"id": undefined,
"name": "aaaaaaaa",
"tooltip": "<i class='icon-false mr2'></i><span>Acima de 10 exemplos</span><br><i class='icon-false mr2'></i><span>Próximo de 10 exemplos<br></span>"
}
}
{
"method": "get",
"to": "postmaster@ai.msging.net",
"uri": "/intentions",
}