Tiny Content Framework
This is a simplification of Amy Einsohn’s checklist in her wonderful book, The Copyeditor’s Handbook.
Words to describe good writing (or things to avoid, depending on your style).
Pick the ones that work for you.
What is the customer or client’s name and web address?
What did you do for them?
Who was the audience for your work?
What was unique about the project? Did you solve any interesting problems or do something differently?
What were the results of the project? Did you improve any metrics?
Do you have any quotes or press mentions about the work? Feel free to include links or bulky text.
Good writing takes research. Don’t wait for a muse or a stroke of genius. Get the facts down in all of their messy glory and then go from there.
Start by making a list of answers to these questions.
Tell people what’s interesting about the product. Teach them something new and share your enthusiasm.
Sketch the points you want to make with pen and paper. Put the most important details at the top.
Write a rough draft and play with different variations. Try reordering or rephrasing things. Be careful to use words people will recognize. Focus on real-world benefits. You can add humor or personality, but clarity comes first.
Read the draft aloud to yourself and cut any white lies or fluff. Keep editing until it’s clear, honest, and sounds like something you’d say to a friend or a neighbor. Tell them how you really feel, and be patient with yourself while you rework the copy.
Write down several words for each of these and discuss them with your client.
{product name} {helps/lets} {audience noun} {verb} and {verb} {object} so they can {verb} {adverb}.
{Sign up for/Join} {product name} to {verb} {plural noun} with {secondary audience noun}.
In 1–3 sentences, what do you do?
What’s your favorite thing about it?
Can you describe your industry to me? What is it and how does it work?
Why did you start your company (or this project)? What led you to the idea?
Why does this work matter?
What are your goals for the next 3–6 months?
Describe where you want to take people. What does the world look like if you’re successful?
For this part of the flow or website, what are the top three goals? What do you want people to do?
What do you know about your customers? What do they care about?
Why do people use your website or app? Why do you want them to?
How do most people find out about you?
Are there any specific things that your audience is sensitive about?
If a customer was telling a friend about your company, what would you want them to say?
What are your core messages? What do you want people to understand?
Who do you see as your competition? How are you different?
If your brand was a person, how would you describe them? List as many characteristics as you can think of.
Who inspires you online or elsewhere? Who do you want to emulate?
Are there any associations that you want to avoid? What would alarm or deter your readers?
What tools does your team use to write and publish new content?
How do you keep track of feedback during the process?
What sort of schedule would be reasonable for removing/updating outdated content (e.g., quarterly, twice a year, yearly)?
This is a tiny content strategy framework focused on goals, messages, and branding. This is not a checklist. Use what you need and scrap the rest. Rewrite it or add to it. These topics should help you get to the bottom of things with clients and other people you work with.
There’s more to come, and I’d love to hear what you think. Give me feedback on Twitter (@nicoleslaw) or by email (nicole@nicolefenton.com). We all benefit from sharing our ideas and creating standards. Onward.
Starter Questions: a few questions to get the appetite going
Product Mad Libs: a quick exercise to help you start writing
Product Questions: a checklist of things to think about from my Honest Marketing talk
Case Study Questions: things to ask when writing stories about customers
Project Brief: a skeletal outline of sorts
Editorial Calendar Fields: fields for a magical spreadsheet
Style Attributes: words to describe good writing
Copyediting Checklist: a style checklist for copyediting projects