Soubhik
12/19/2019 - 2:36 PM

Prevent Open Cases from Being Reset to New

If a case is already open, prevents the Status from being changed back to “New.”

1
content_copyfile_download
AND(
    ISCHANGED(Status),
    NOT(ISPICKVAL(PRIORVALUE(Status), "New")),
    ISPICKVAL(Status, "New")
)