prime31
1/8/2015 - 2:11 AM

Avoid USPS at all costs. They will do anything and everything to not pay an insurance claim even when their own records show that they did n

Avoid USPS at all costs. They will do anything and everything to not pay an insurance claim even when their own records show that they did not deliver the package.

Me: sent package with insurance and delivery confirmation to zipcode AAAAAA

USPS: delivered package to zipcode BBBBBB to a different person than was on the shipping label

Me: filed a claim with USPS in an attempt to get the package retrieved and sent to the person it was addressed to

USPS: closed the claim saying the package was "delivered"

Me: appealed the claim detailing that the package was indeed delivered but TO THE WRONG ADDRESS

USPS: appeal denied, again saying the package was "delivered"

Me: appealed again, including a hand-drawn map showing where the package was supposed to be delivered and where it was delivered according to their own tracking data

USPS: over 2 months after the appeal was filed an actual response from a human (Consumer Relations Specialist) requesting: "...provide proof of insurance, proof of value, and proof that loss or damage has actually occurred. The evidence of value was not submitted."

Me: wtf? I purchased the insurance directly from USPS for a value specified at the time of purchase. This entire claims process was specifically to show that loss did actually occur. What other BS are you going to try to pull to keep from approving payment of this claim?

USPS: full radio silence yet again...