ethan-s
11/17/2017 - 12:03 AM

HumanOps Mantra

HumanOps Mantra

1. **Humans build and fix systems.**
2. **Humans get tired and stressed, they feel happy and sad.**
3. **Systems don't have feelings yet. They only have SLAs.**
4. **Humans need to switch off and on again.**
5. **The wellbeing of human operators impacts the reliability of systems.**
6. **Alert Fatigue == Human Fatigue**
7. **Automate as much as possible, escalate to a human as a last resort.**
8. **Document everything. Train everyone. Save time.**
9. **Kill the shame game.**
10. **Human issues are system issues.**
11. **Human health impacts business health.**
12. **Humans > systems**