reeeval
3/28/2018 - 8:28 AM

URL create new case form task CTI

https://cs57.salesforce.com/500/e?RecordType=0120k000000987x&ekp=500&ent=Case

https://cs57.salesforce.com/500/e?retURL=/00T0k000006dkfz
&def_contact_id=0030k00000QVlKK (contact)
&RecordType=0120k000000987xAAA (case record type)
&00N0k00000108EF=87235081 (booking_id)
&00N0k0000010LFQ=Indonesia (ipSCAPE_Country)
&00N0k0000010LFV=Bahasa (ipSCAPE_Language)
&00N0k0000011gsz=00T0k000006dkfz (ipSCAPE_ActivityId)
&cas8=Medium
&cas11=Call
&ent=Case

consolelink('{!$Site.prefix}/500/e?RecordType={!rtCustomer}&def_contact_id={!paramContactId}&00N0k00000108EF={!bookingId}&00N0k0000011gsz={!paramActivityId}&00N0k0000010LFQ={!paramCountry}&00N0k0000010LFV={!paramLanguage}&cas8=Medium&cas11=Call&ekp=500&ent=Case', '_blank', 'newCaseTab', 'New Case'); return false;