unity
6/1/2018 - 6:16 PM

Post-NPS categorization

Writes an attribute at the user level indicating the direction the NPS score is going. This way you can easily find all users who are decreasing in nps rating

post_nps.js
content_copyfile_download
//Returns the category of the customer based on the NPS score,
const getCategory = nps => {
  if (nps > 8) return "promoter";
  if (nps > 6) return "passive";
  return "detractor";
}

if (changes && changes.user) {
  const { nps_rating } = changes.user;
  // If the NPS Rating Changes
  if (nps_rating[0]!==undefined) {
    hull.traits({
      // Tells you if the latest score was an increase or a drecrease.
      direction: nps_rating[1] > nps_rating[0] ? "increase" : "decrease"
      category: getCategory(nps_rating[1])
    }, { source: "nps" });
  }
}