Digital Analytics Basics
Business type vs goals
Ecommerce - Drive product sales
Lead generation - Drive contact form submissions
Branding - Encourage engagement & awareness
Content publisher - Encourage frequent visitation
Online information/support - Provide information quickly
Macro conversion -> when someone completes an action that's important to your business (e.g. purchases for ecommerce site)
Micro conversion -> It's also an important action but its not the final goal (e.g. subscribing to new product release for an ecommerce site), its usually an indicator that the user is moving towards macro conversion.
Attribution
Attribution is assigning credit for a conversion.
Last-click attribution - conversion is assigned to the last marketing activity that generated the revenue
First-click - channel that initiated conversion
Linear attribution - assign equally to all channels
Creating a measurement plan
1. Define measurement plan - Document business objectives
2. Document technical infrastructure (what are our server technologies? are we active on mobile?
3. Create implementation plan (for GA, check snippet of code needed)
4. Implement
5. Maintain & Refine
in other words,
1. Document business objectives
2. Identify strategies and tactics
3. Choose KPIs
4. Choose Segments
5. Choose targets
Example: Outdoor equipment company
Business objective
Help people enjoy the outdoors through innovative products and cultivate their love of the outdoors.
Strategy - Sell products
Tactics - Sell online, Drive store visits
KPIs - Revenue, Avg order value, Find store location clicks, Prints coupon for in store
Strategy - Engage Users
Tactics - Drive blog engagement
KPIs - Recency/Frequency, Social share clicks
Segments
Marketing channel, New vs Returing customers, Geography
Plan ahead for
- query string parameters
- server redirects
- Flash and Ajax events
- Multiple subdomains
- Responsive web design
Implementation plan for GA
Standard dimensions & metrics -> basic page tag
Business outcomes -> Goal & Ecommerce
Clean, accurate data -> filter / settings
Marketing channels -> campaign tracking & Adwards linking
Simplified reporting -> custom reports and dashboards