/* UI ACTION SIDE */
function CreateINC(){
//Check incident exists.
var gAjx = new GlideAjax("HRCaseManagementFJEMEAAjax");
gAjx.addParam("sysparm_name", "CheckIncidentExists");
gAjx.addParam("sysparm_askHRNumber",g_form.getValue("number"));
gAjx.getXML(ajaxResponse);
}
function ajaxResponse(response){
var result = response.responseXML.getElementsByTagName("result");
var incidentExists = result[0].getAttribute("message");
//Info message displayed on server side if incident already exits.
if(incidentExists == "false"){
/* Add the attachments to JSON object */
var grAttach = new GlideRecord("sys_attachment");
// grAttach.addQuery("table_name", "hr_case");
// grAttach.addQuery('table_sys_id', g_form.getUniqueValue());
// grAttach.query();
// var attachments = [];
// while (grAttach.next()) {
// var attachDetails = {};
// attachDetails.fileName = grAttach.file_name;
// attachDetails.sysID = grAttach.sys_id;
// attachments.push(attachDetails);
// }
//g_form.addInfoMessage(JSON.stringify(attachments));
//Initialize and open the Dialog Window
var dialog = new GlideDialogWindow("incident_details_dialog"); //Render the dialog containing the UI Page 'incident_details_dialog'
dialog.setTitle("Please describe the nature of the IT Incident"); //Set the dialog title
dialog.setSize(750,300);
dialog.adjustBodySize();
dialog.setPreference("sysid",g_form.getUniqueValue());
// dialog.setPreference("attachments", JSON.stringify(attachments));
dialog.render();//Open the dialog
}
}
// function CreateINC(){
// //Check incident exists.
// var gAjx = new GlideAjax("HRCaseManagementFJEMEAAjax");
// gAjx.addParam("sysparm_name", "CheckIncidentExists2");
// gAjx.addParam("sysparm_askHRNumber",g_form.getValue("number"));
// gAjx.getXMLAnswer(ajaxResponse);
// }
// function ajaxResponse(response){
// var myObj = JSON.parse(response);
// var incidentExists = myObj[0].message;
// //Info message displayed on server side if incident already exits.
// if(incidentExists == "false"){
// /* Add the attachments to JSON object */
// var grAttach = new GlideRecord("sys_attachment");
// //Initialize and open the Dialog Window
// var dialog = new GlideDialogWindow("incident_details_dialog"); //Render the dialog containing the UI Page 'incident_details_dialog'
// dialog.setTitle("Please describe the nature of the IT Incident"); //Set the dialog title
// dialog.setSize(750,300);
// dialog.adjustBodySize();
// dialog.setPreference("sysid",g_form.getUniqueValue());
// // dialog.setPreference("attachments", JSON.stringify(attachments));
// dialog.render();//Open the dialog
// }
// }
/* SCRIPT INCLUDE SIDE */
CheckIncidentExists: function(){
var _askHRNumber = this.getParameter('sysparm_askHRNumber');
var result = this.newItem("result");
// gs.info("test 1: " + _askHRNumber);
// result.setAttribute("message","true");
var grHRC = new GlideRecord("hr_case");
grHRC.addQuery("number",_askHRNumber);
grHRC.query();
if (grHRC.getRowCount() == 1){
while(grHRC.next()){
//Check if incident already exists
var grIncidentExists = new GlideRecord("incident");
grIncidentExists.addQuery("parent", grHRC.sys_id);
grIncidentExists.query();
if (grIncidentExists.getRowCount() == 1){
while(grIncidentExists.next()){
var url = 'incident.do?sys_id=' + grIncidentExists.sys_id;
result.setAttribute("message","true");
result.setAttribute("incidentID", grIncidentExists.number);
result.setAttribute("url", url);
var message = "Incident " + grIncidentExists.number;
gs.addErrorMessage("<a href='" + url + "'>" + message + "</a>" + " already exists for this HR Case");
gs.info("CJT123 test 2 - true match found for" + grHRC.number + " Incident:" + grIncident.number);
}
}else{
result.setAttribute("message","false");
gs.info("CJT123 test 2 - false no match found." + result[0].getAttribute("message"));
}
}
}
else{
result.setAttribute("message","false");
}
},
CheckIncidentExits2: function(){
var _finalMessage = '';
var _askHRNumber = this.getParameter('sysparm_askHRNumber');
var resultArray = [];
var resultDetails ={};
var result = this.newItem("result");
var grHRC = new GlideRecord("hr_case");
grHRC.addQuery("number",_askHRNumber);
grHRC.query();
if (grHRC.getRowCount() == 1){
while(grHRC.next()){
//Check if incident already exists
var grIncidentExists = new GlideRecord("incident");
grIncidentExists.addQuery("parent", grHRC.sys_id);
grIncidentExists.query();
if (grIncidentExists.getRowCount() == 1){
while(grIncidentExists.next()){
var url = 'incident.do?sys_id=' + grIncidentExists.sys_id;
resultDetails.message = "true";
resultDetails.incidentID = grIncidentExists.number;
resultDetails.url = url;
var message = "Incident " + grIncidentExists.number;
gs.addErrorMessage("<a href='" + url + "'>" + message + "</a>" + " already exists for this HR Case");
gs.info("CJT123 test 2 - true match found for" + grHRC.number + " Incident:" + grIncident.number);
resultArray.push(resultDetails);
}
}else{
resultDetails.message = "false";
resultArray.push(resultDetails);
gs.info("CJT123 test 2 - false no match found.");
}
}
}
else{
resultDetails.message = "false";
resultArray.push(resultDetails);
}
},